The visitors center is the main gateway to Pinglin. It provides extensive information on the area, including where to eat and stay, traffic info, and suggestions for tea tasting. It has pamphlets and videos that can help tourists formulate a general itinerary for their visit, and if tourists want a guide for their journey, the center can arrange for one. Helpful personnel at the office can also assist tourists who are eager for an in-depth visit or families who want to enjoy outdoor educational activities.